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Our Senior Leadership Team

Anthony Laser
Managing Director

Managing Director - Anthony Laser.jpg

Background 

After leaving university in 2008, my first role was in executive search within the Recruitment industry. I moved onto become a Fundraising Manager for a major UK charity which involved organising events including an annual gala dinner for over 1,000 guests . Over the last 10 years with OC I have taken on a variety of different roles including joining Privée shortly after it was established, and eventually taking on the Head of Sales role tasked with growing our Lifestyle division. Following Armonia’s acquisition of OC I was promoted to Head of Commercial of OC in 2019, leading new business and contract negotiation.  

Position 

As Managing Director my role is now to strategically lead the company and support our wonderful Head of Departments and head office teams every day. I also work closely with senior colleagues from our parent company Armonia Group on commercial activity, operational updates, investment plans, technological developments and innovations. Being part of an international group is hugely beneficial as we also collaborate with our sister companies on best practice, trends and ESG initiatives.   

What do you love about your job 

For me it is all about the people we employ. I love winning a new contract and creating new jobs for people to join our OC family. I love seeing team members inspired and bringing their sites to life through engaging events. I love seeing colleagues progress either internally with OC, or onto other roles after leaving helped by the training and development received. I love hearing positive feedback from client on exceptional service and celebrating success. 

Outside of Work 

I’ve been an Arsenal fan since the day I was born with a Junior Gunners membership stapled to my birth certificate. Proud dad of a little girl and 2 sausage dogs. Love hosting epic dinner parties, travelling the world and going out to live music from techno to Jazz. 

Shola Francis 
Head of Commercial Experience

Head of Commercial Experience - Shola Francis.jpg

Background

With over ten years’ experience working in luxury retail management, I decided to utilise the skills I gained and move into the corporate sector. I began my journey with OC in 2012 as a front of house receptionist, after just under a year I was given the opportunity to move into account management. For five years I was responsible for the management of key contracts Broadgate Estates, CBRE and Knight Frank to name a few. Recognising I needed a new challenge OC moved me into client service management overseeing the operational management, account managers and building client relations. 

 

Position 

As Head of Commercial Experience, my role is to strategically lead the operations, customer service excellence, support our client service managers and account managers to deliver the highest level of service to our teams and clients. 

 

What do you love about your job 

I’m a people person, interaction with our teams and client is important in providing the best experience in the service we deliver on every level. Motivating our employees, to be the best while being able to put forward ideas and know they have an impact in the result.  

 

Outside of work 

I’m a Prince superfan, I saw him live a total of seven times and back in 2007 I had the pleasure of seeing him live four times when he did his 21-day residence at the 02. I come from large family spending time with them is important for my well-being and keeping me grounded. I enjoy travelling to learn about other cultures, eating out, the theatre and seeing live music. 

Massimiliano Cardillo 
Head of Residential Experience

Head of Residential Experience - Massimiliano Cardillo

Background 

After years of experience in the Hospitality and Retail industry in Italy with different managerial roles, I have decided to direct my development internationally and moved to London to study Global Business Management. In 2019 I worked as Ops Manager at the pre-opening and opening of the Four Seasons standalone private residence, Twenty Grosvenor Square in Mayfair London. Subsequently, I experienced the Serviced Apartments industry with edyn, and in 2021 I worked at the opening of Cove Landmark Pinnacle in London Canary Wharf as GM. 

Position 

Together with my team at OC, we care for the Residential Experience in some of the most iconic and luxurious buildings in London, delivering Residents Service Excellence. 
 

What do you love about your job 

I love working in operations, networking, and connecting, motivating teams to express their best and maximise quality resident experiences. 

 

Outside of Work 

I am passionate about learning different cultures, travelling and adventures. I love outdoor sports such as tennis and cycling, they are essential for helping me burn all the extra calories I intake with my addictions to Pizza, Ice Cream and Wine! 

Shing NG 
Head of Finance

Head of Finance - Shing Ng.jpg

Background 

I qualified as a Chartered Certified Accountant in 1988 in an audit practice, gaining experience in auditing, accounting, taxation services, investigation work in buyouts and liquidation. After five years in the practice, I decided to move industry to join one of the UK’s largest hotel booking and travel agencies, where I worked for 17 years. Throughout this period, I contributed to the growth and profitability of the company, which had an annual turnover of £170M. 

Position 

I joined Office Concierge 12 years ago as the Group Financial Controller and was promoted to the Head of Finance three years ago. My role includes working to establish a sound and resilient financial system, which controls overheads and produces concise monthly financial reports.

 

What do you love about your job 

Teamwork is very important for me. I enjoy training my team to develop their skillset and understanding to better equip themselves for the job at hand. My objectives are to shape the Finance team and processes to provide the best possible support to the business, as it continues to develop within a competitive market. I take great pride in my role and my team’s commitment, who show their passion regularly for ensuring our function adds value to the business. I am committed to the development of my team and making sure we are taking advantage of new processes and technology.

Outside of Work 

Being originally from Malaysia, I love to cook, especially Malaysian food, and often make dishes such as chicken rice or beef rendang. I also love travelling and capturing these moments through my photography. Badminton is my sport of choice and I play weekly with friends to keep fit. On  weekends, I volunteer as a church children group leader.

Nigel Wilby 
Head of IT

IT Director - Nigel Wilby.jpg

Background 

With over 20 years of IT experience, covering public and private sectors, I am passionate about technology and how it can be used to solve business problems.
I worked from the bottom up, from helpdesk to director, through different roles and organisations. Although I still enjoy the technical side of things, I am keen to develop others and be part of their journey and success.
Joining OC and their sister company in 2022 to be part of the Armonia Group in the UK has been an exciting time for me, getting to know two businesses and assisting each on their respective technology journeys. 

Position 

As IT Director, my role is to understand current and future business requirements and translate these into a technology strategy capable of supporting and delivering these. I work with all stakeholders to ensure the technology we use supports and delivers excellent services, both internally and externally.
Mr role also promotes communication, collaboration and community through technology and drives efficiencies and improvements via innovation and successful technology adoption.

 

What do you love about your job 

Problem solving is a key part of the role and I always enjoy helping others achieve their goals. It is not about what I can do for others, but how I can enable people and departments to do things themselves. Nobody wants to battle the tools they work with, and it is very satisfying when we get it right and people can simply conduct their work. 
Learning new things and seeing what is new in technology keeps things fresh and each day brings new challenges. I also like being part of something bigger and collaborating with others!

 

Outside of Work 

I am keen to get outdoors whenever I can to take in nature, whether that be an epic hike, mountain bike ride or 5k run. My work generally keeps me indoors so it’s great to get some exercise and escapism; there’s no better night's sleep than under a canvas!
I am a regular at music festivals, splodging in the mud, although now a “little” older, a more comfortable boutique camping offer is much preferred.

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